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FAQ

 

Where is Sabrina Ol clothing made?

All of our garments are designed and handcrafted in Mexico, in our own workshop. We work with responsible processes and value fair, artisanal labor.

 

Do you ship throughout Mexico?

Yes, we ship nationwide. Delivery times vary depending on the destination and are calculated at checkout.

 

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on the destination and are calculated at checkout.

 

Can I exchange or return an item?

We accept returns on eligible products within 30 days of receiving your order, as long as the garments are in perfect condition and with all tags intact. Custom-made pieces are not eligible for return. You can view our full return policy here.

 

How do pre-orders work?

Pre-ordered items are made especially for you and can take up to 6 weeks to be shipped. Please note that this timeline may vary depending on the availability of materials from our suppliers. While we do our best to meet estimated delivery windows, Sabrina Ol is not responsible for delays caused by third-party material deliveries. We’ll keep you updated via email if there are any unexpected changes.

 

Do you offer custom or made-to-measure pieces?

Yes, some pieces can be adjusted to your measurements. Please email us at SABRINA@SABRINAOL.COM for more information.

 

How do I care for my Sabrina Ol garments?

Many of our pieces are made with delicate materials. We recommend dry cleaning or gentle hand washing with cold water, depending on the garment. Please refer to the care label for specific instructions. For more information on how you can take better care of your garments, click here.

 

Do you have a physical store?

For now, we operate mainly online, but we are stocked in select national and international stores. To find out where you can shop us, click here.

 

Can I visit the workshop?

Our workshop is not open to the public on a regular basis, but feel free to contact us if you’d like to schedule a visit or fitting for a made-to-measure piece.

 

How can I stay updated on new releases?

Subscribe to our newsletter and follow us on social media to hear about new collections, restocks, and special drops.