All our shipments are made through external courier services (such as FedEx, Estafeta, DHL, etc.), so delivery times may vary depending on the courier company, delivery area, and external conditions such as weather or peak seasons.
Once your order is shipped, you will receive an email with the tracking number so you can track your package directly on the courier’s website.
It is the customer’s responsibility to provide complete and accurate information when placing an order. This includes:
We are not responsible for damage, theft, or loss during the shipping period, or for failed deliveries due to incorrect or incomplete information provided by the customer. If a package is returned for this reason, the cost of reshipping will be covered by the customer.
Pre-order items are made especially for you and may take up to 6 weeks to ship. These timelines are estimates and can vary depending on the availability of materials from our suppliers. While we always aim to meet the projected delivery window, Sabrina Ol is not responsible for delays caused by third-party material deliveries. We’ll keep you informed via email if there are any significant updates to your order.
While we hope you love your purchase, we understand that sometimes it doesn’t work out. If you’re not satisfied with your order, you have 30 days from the delivery date to return the products.
To be eligible for return, items must be returned in perfect condition and with tags intact. Shoes or bags must be returned in their original box.
To request a return / refund, please contact us. Your message should include the following information to ensure the return is processed as efficiently as possible:
Once we receive your return / refund request, we will review it. If the return is approved, we will send you the relevant information to start the process.
*All return / refund requests will be received and processed Monday through Friday, excluding Mexican public holidays.
Returns of items not previously requested will not be accepted
*Shipping costs for making a return will not be covered by us. Please take this into consideration before sending a request.
If you receive a defective, damaged, or incorrect item, please contact us so we can evaluate and resolve the issue as soon as possible.
For custom-made items received with defects or imperfections, please contact us immediately to resolve the problem.
We do not accept returns of custom-made items, intimate apparel, or discounted products.
All swimwear must be returned with hygiene tags intact to be accepted.
If you want to exchange an item for a different size, the fastest way to do so is to submit a return / refund request. Once approved, you will need to place a new order with the desired size.
Exchanges between different items are not accepted
Once we receive your return, the refund will automatically be sent to the original payment method within up to 15 business days.
Once your refund is processed, you will receive an email confirming receipt of refund. If you haven’t received your refund yet, check your bank account. This process may take up to 15 business days. If you still haven’t received your refund after that time, please contact us.
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